FAQs

Here are some of our frequently asked questions, if you don’t find the answer you are looking for, please get in touch or ask on our support forum.

Freelancer questions

The strongest profiles with examples of previous work, enthusiastic testimonials from satisfied customers and all of the relevant detail about your skills will win the most projects. As the site grows, reviews and number of jobs completed will also play a part, as work breeds work! There’s lots of advice on our blog about how to maximise your profile.

Payment for each project is taken from the buyer and held by Pay Per Project once a freelancer has been selected and accepted the project. When the work is complete and has been delivered, the buyer marks the job as finished, you raise a request for payment, and Pay Per Project release the funds to you, the freelancer. You can select payment into bank account or via Paypal under withdrawal options in your account settings.

Pay Per Project charges a commission to freelancers. This is a fixed rate of 8%, so freelancers receive the advertised project fee, minus this commission. Freelancers therefore remain in control of deciding what projects to pitch for, as they can always calculate the earning they’ll actually receive.

All work completed through Pay Per Project is done so on a freelance self-employed basis. Freelancers are therefore responsible for paying their own taxes and keeping appropriate accounts.

Use the dedicated online shared workspace to communicate with your hirer, and to transfer documents or materials. This means there is a written record of all interactions, so we can assist you if there are any miscommunications or issues. You should reply to all messages from your hirers within one working day.

We’re here to help. Contact our team and we can access the shared workspace between you and client to understand what’s going on.

You have the right to do this, and although unavoidable things sometimes happen, we do ask that all freelancers ensure they have capacity before pitching for projects. If you really need to cancel your involvement you raise a dispute to begin this process.

The short answer is yes! The longer answer is that our site is secure, well developed, and hosted on a stable platform.

Once payment has been made, buyers are granted the rights to all of the delivered work.

We guarantee that data on the site will never be handed over or sold to third parties. For more information on our process and guarantees please contact our team.

If a buyer is not satisfied with the work delivered, they must give two further opportunities for you to amend it and complete the project.

Buyers/ business FAQs

Pay Per Project charges a commission to the freelancer only. This means that the amount you quote for your project is the amount you pay. The freelancer receives this fee, minus our commission of 8%.

Project fees will be taken and held by Pay Per Project once you have selected and engaged a freelancer. This must take place before work begins. We hold this money until you mark the project as completed, and then release it to the freelancer.

Though we ask all hirers to only advertise projects which will definitely go ahead, we do understand that things can change. If unavoidable, it is possible to cancel a project. To do this, raise a dispute and this will begin the process.

No, fees are final.

The short answer is yes! The longer answer is that our site is secure, well developed, and hosted on a stable platform.

Once payment has been made, you are granted the rights to all of the delivered.

Use the dedicated online shared workspace to communicate with freelancers, and to transfer documents or materials. This means there is a written record of all interactions, so we can assist you if there are any miscommunications or issues. Freelancers should always reply within one working day to messages from you.

If the first draft does not meet with your approval, you must give the freelancer two further opportunities to address the issues and complete the project.  If you are still unhappy, you can raise a dispute.

At this stage, the scope of each project must remain as initially agreed. This is important to manage expectations for both freelancer and hirer.

We guarantee that data on the site will never be handed over or sold to third parties. For more information on our process and guarantees please contact our team.

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